News

The Agency for the Delivery of integrated Services in Albania (ADISA) in cooperation with the EU-funded project "Support to Improve Citizen – Centric Public Service Delivery" (IPSD) held a meeting with the Roma and Egyptian community to familiarize them with ADISA's policies and quality of service approaching marginalized groups. One of the main issues discussed at the meeting, held at ADISA's headquarters, was improving access to information and fighting discrimination. In her speech, Director of the Directorate of Service Development, Mrs. Jonida Taraj stressed that ADISA has as its primary objective to ensure and guarantee the quality, standard and efficiency on public services providing facilities and assistance to marginalized [...]

The "IPSD - Support to Improve Citizen-Centric Public Service Deliver”, funded by the European Union in collaboration with “The Agency for the Delivery of Integrated Services Albania” (ADISA), as beneficiary institution, organized on 12 March at "Musine Kokalari" Library in Tirana, the activity entitled "Best Essay Contest" with the participation of students from different universities in the country. Through this activity, which was supported by the Office of the Deputy Prime Minister of the Republic, it is intended that the Albanian youths to be more familiar with the current services that ADISA offers to the citizens, the institutional service mechanisms, the IPSD project and the support that the European [...]

"Support to Improve Citizen – Centric Public Service Delivery in Albania" the European Union - funded project, with "The Agency for the Delivery of Integrated Services Albania" (ADISA), as a beneficiary institution, organized on Wednesday, 28 February, in Hotel Tirana International, the roundtable on "Barrier-Free Services" with Civil Society Organizations representing marginalized groups with different abilities. In terms of inclusion, the IPSD project implemented by a consortium of companies, among which IDRA Ltd has an important role in the implementation of project components, aims to support the public services provided by ADISA and to guarantee quality and accessible services for all groups with different abilities. In her speech, Deputy Prime Minister of [...]

"Support to Improve Citizen – Centric Public Service Delivery in Albania" the European Union - funded project, with "The Agency for the Delivery of Integrated Services Albania" (ADISA), as a beneficiary institution, organized on Wednesday, 28 February, in Hotel Tirana International, the roundtable on "Barrier-Free Services" with Civil Society Organizations representing marginalized groups with different abilities. In terms of inclusion, the IPSD project implemented by a consortium of companies, among which IDRA Ltd has an important role in the implementation of project components, aims to support the public services provided by ADISA and to guarantee quality and accessible services for all groups with different abilities. In her speech, Deputy Prime Minister of [...]

The opening of ADISA Fier The third Service Center ADISA will be soon opened in the city of Fier, where the citizens will be provided with the services of central and local governemental institutions as follows: 1. SII – Social Insurance Institute; 2. CHIF – Compulsory Health Insurance Fund; 3. GDT - General Directorate of Tax; 4. IPRO – Immovable Properties Registration Office; 5. NBC – National Business Center; 6. NEC – National Employement Center; 7. LT - Local Taxes. This center will offer more than 250 services for apprximately 120,655 citizens and businesses as property registration, social insurances, health card, business registration, employement services, taxes and agricultural land [...]

In light of the Innovation week organised during the period May 13th - 22 May, at the premises of IPRO was organised the event “Technology is Employment”. Such event aimed the presentation of the reform on public services and  the Citizen Charter, to  focus groups aged from 13 to 17. Furthermore, to the participants have been presented the improvements made to the front offices administered by ADISA(by means of an animated video), including the manner of delivery of public services and citizen’s rights concerning this process.

The agency for the Delivery of Integrated Services ADISA is continuing to expand its offices in all the territory of Albania. The one stop shop Center for Public services inaugurated in Kruja on 31st of March. High level officials such as the Minister of State for Innovation and Public Administration Milena Harito, the Minister of State for Local Government Mr Eduard Shalsi, the Director of World Bank for South East Europe Mrs Ellen Goldstein, the Italian Ambassador Alberto Cutillo, the permanent Coordinator for UN in Albania and permanent representative of UNDP Brian Williams, members of parliament from the Commission for Production Activities, and head of institutions offering services in this [...]