Government Services Through a Life Events Approach
Albanian government is increasingly focused on designing and delivering citizen-centered services with enhanced experiences that deliver value to customers.
Designing services to be responsive to be life events that drive public needs is a powerful way to deliver citizen-centered value.
Life events are events that have a significant impact in a citizen’s/stakeholder’s life and that warrant government awareness or involvement. A life event may be the birth of a child, change in employment status, a serious injury or illness, a home purchase or pursuit of a college education.There are many more examples of life events that include the range of government services at all levels of government.